ODYSSEY PERSONAL TRAINING (OPT) GENERAL TERMS AND CONDITIONS
My commitment to you:
CONFIDENTIALITY. All information you provide will be kept in confidence and in line with the latest Data Protection regulations. Your personal details and medical information will not be made available to third parties unless permission to do so is granted by you.
RECOMMENDATIONS. Using my judgment and experience, I will suggest certain exercises and other lifestyle advice that I believe will help you achieve your personal goals, but if at any time you have specific requests please tell me so I can accommodate them.
REFERRAL. I intend to work with you within the scope of my knowledge and competencies as a qualified exercise professional. Therefore when I believe it is in your best interests to see another health professional, I will refer you appropriately.
SAFETY. All training sessions will have been designed with your safety as a primary consideration. The trainer will be trained in emergency first aid and in possession of a standard first aid kit. A risk assessment will have been carried out prior to each session ensuring the activity, venue, and conditions are suitable and safe for training.
DISCLOSURE OF INFORMATION. Please disclose all health information as requested at our initial consultation and keep me updated and informed of any changes to your health status. This includes all medical conditions; physical and mental, injuries, allergies, and medication you are taking. If necessary, you may need to seek clearance from your doctor before participation in the exercise programme I recommend.
ACCOUNTABILITY & COMMUNICATION. While I can give you the tools and encouragement to reach your goals, ultimately you will need to assume responsibility for making the required changes. I can best help you with this process if you keep me fully informed of any issues that arise for you and if you have any questions or concerns whatsoever please don't hesitate to voice them with me.
CONFIDENTIALITY. The training prescribed to you is unique to your circumstances and should not be shared with anyone else. Specific details of your assigned workouts should not be publicly shared or published in any form. This includes, but is not limited to digital platforms such as Facebook, Instagram, Strava, Training Peaks or similar. Training programmes and sessions whilst assigned to an individual or group, will remain the property of OPT. Sharing or distribution in any form will result in immediate cancellation of the programme without refund.
HEALTH & SAFETY. You agree to behave in a safe manner at all times and follow all instructions given by your trainer during the course of your training. If you are feeling unwell you should discuss with your trainer whether it is appropriate for you to attend a training session.
COVID-19. You should not attend a training session if you or anyone in your household has symptoms of COVID-19 (a new, continuous cough; fever or loss of, or change in, sense of smell or taste), if you have been in close contact with someone who has COVID-19, have returned from a country or area that requires quarantine after your visit, or have been advised by your medical professional /contact tracing system to isolate.
On arrival to an indoor training venue you agree to abide by all guidance and procedures in place. As a minimum you will arrive wearing a face covering and will sanitise your hands on entering the building.
PAYMENT. Odyssey Personal Training is not currently accepting cash payments. All payments should be made electronically in advance of a class, session or block.
If I (the trainer) cancels or runs late.
Unforeseen circumstances may arise which require our sessions to be rescheduled. In this event the following policy will apply:
If I am forced to cancel our session within 24 hours I will make up the session at no charge to you.
If I am forced to cancel our session giving you more than 24 hours' notice I will reschedule as soon as possible.
If I run late in starting our session I will extend the session time accordingly or make it up at a future date, whichever is most convenient to you.
If you (the client) cancels or runs late.
1:1 session - If notice to cancel is issued 48 hours in advance of the session then no cancellation charges will apply. Notice to cancel between 24-48 hours will incur cancellation fees equivalent to 50% of the session fee. Cancellation within 24 hours of the session will incur fees equivalent to 100% of the session fee. Session times are fixed unless with prior agreement - late arrival will result in a shorter session. If you have not arrived within 15 mins of your agreed start time the session is considered cancelled by you.
Individual Programme / Training Block - If a block of training is cancelled a refund will be made to cover only those sessions that have not been completed, minus any transaction fees incurred by OPT and any time spent by OPT on unused programming. Any discounts applied to a block booking will be void and any refunds will be calculated using the standard session pricing.
Courses - Refunds will only be available for courses if they are cancelled with a minimum of 72 hours notice prior to start of the course. No refunds are offered once a course begins.